Welcome to the fb11 FAQ page. Here we've compiled answers to the questions our members ask most. Whether you're new or a returning member, this page is always ready to help you resolve everyday issues.
Questions like how to register, which deposit methods are available, when you'll receive your bonus, and how long withdrawals take are all organised by category below. If you still can't find an answer, our support team is always here to help.
Help Center
How can we help you?
Registration & Account
Find answers to all your questions about opening a new account on fb11 — including required details, age requirements, and the verification process. Open an account in just 2 minutes.
Deposits & Payments
Learn how to deposit via bKash, Nagad, Rocket, and bank transfer — including minimum amounts and processing times. Deposit safely and quickly.
Withdrawals
Find detailed answers on how to withdraw your winnings, how long it takes, and the maximum limits. Withdrawals at fb11 are simple and fast.
Bonuses & Promotions
All your questions about welcome bonuses, cashback, reload bonuses, and loyalty points answered here. Learn how to earn and use your bonuses.
Betting & Gaming
Learn about the rules, odds calculation, and strategies for Sports Betting, Live Casino, slots, and card games.
Security & Privacy
Get answers to all your questions about account security, password reset, two-factor authentication, and protecting your personal information.
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Account & Registration
Signing up at fb11 is quick and easy. on the registration page Enter your mobile number, password, and basic details. Once you verify the code sent to your phone, your account will be active. The whole process takes just 2 minutes.
To register at fb11, you need an active mobile number, a username, and a password. You may also be asked to provide your National ID or birth certificate details for identity verification. Make sure your information is accurate — it will be needed for future withdrawals.
No. Under fb11's policy, each person is allowed only one account. If multiple accounts are found belonging to the same individual, all accounts may be suspended and the balances forfeited.
Only one account can be created per mobile number.
The minimum age to register on fb11 is 18. Creating an account for anyone under 18 is strictly prohibited. Accounts that fail age verification will be suspended immediately.
After logging in, you can update your email, mobile number, and password from the Profile section. To change your name or date of birth, please contact the support team.
Deposit & Payment Methods
fb11 supports deposits via bKash, Nagad, Rocket, Dutch-Bangla Mobile Banking, and bank transfer. The fastest options are bKash and Nagad — your balance is usually credited in under 5 minutes.
The minimum deposit at fb11 is BDT 500. The maximum depends on your payment method — up to BDT 25,000 per day via bKash, and higher via bank transfer. Contact support for specific details.
Your balance is usually credited within 5–15 minutes. If it takes longer, contact us via Live Chat or at support@fb11.ws with a screenshot of the payment. Providing the transaction ID and amount will help us resolve the issue faster.
Always save a screenshot of your payment — it comes in handy if any issues arise.
fb11 does not charge any additional fees on deposits. However, your payment method may have its own transaction fees. Standard send money charges typically apply for bKash and Nagad.
Withdrawals
Log in → Wallet → go to the Withdrawal option. Select your preferred payment method (bKash/Nagad/Bank), enter the amount and account number. Requests are typically processed within 1–24 hours.
The minimum withdrawal amount on fb11 is ৳500 BDT. The maximum depends on your account verification level and payment method. Fully verified accounts have higher withdrawal limits.
bKash and Nagad transfers typically take 1–6 hours; bank transfers take 1–3 business days. During peak hours, it may take a little longer. Contact support if it has been more than 24 hours.
The reason for a rejected withdrawal is usually communicated via email or notification. Common reasons include unmet bonus wagering requirements, incomplete account verification, or mismatched account details. Contact support to find out more.
Bonuses & Promotions
First time Registration making your first deposit, the welcome bonus will be credited to your account automatically. For bonus amount and terms, On the promotions page Check it out. Read the wagering terms before using any bonus.
No, bonuses cannot be withdrawn directly. You must place bets using the bonus and meet the specified wagering requirements (typically 5–10x the bonus amount) before a withdrawal is allowed. Each bonus has its own terms — make sure you read them.
With fb11's cashback offer, if your net losses reach a certain amount in a week or month, a fixed percentage is returned to you. Cashback is typically credited on Mondays. For details, On the promotions page available.
Yes, fb11 has a referral program. When a friend registers using your referral link and makes a deposit, you earn a bonus. Your referral code can be found in the dashboard.
Betting & Gaming
On fb11, bet on cricket, football, kabaddi, tennis, badminton, basketball, and 30+ more Sports You can bet on everything from international tournaments to local leagues. Sports Events Join in.
With Live Betting, you can place bets on matches in real time. Odds change every moment, and you can make decisions based on how the match is progressing. Head to the fb11 Live Betting section and pick your match.
The minimum bet at fb11 generally starts from BDT 50, though limits may vary by game and event. For high roller members, on the High Roller page special limits and benefits apply.
Once a bet is confirmed, it generally cannot be cancelled. However, in some cases a "Cash Out" option may be available, allowing you to withdraw part or all of your stake before the match ends. Cash Out is not available on all bets.
Security & Privacy
Yes. fb11 uses SSL encryption and advanced cybersecurity measures to protect your personal and financial data. We never sell your information to third parties. To learn more, Privacy Policy Read more.
on the login page Click the "Forgot Password" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. The entire process takes less than 3 minutes.
Change your password immediately and contact us at support@fb11.ws or via Live Chat. Our security team will investigate promptly and secure your account. If necessary, the account can also be temporarily locked.
Never share your password or OTP with anyone.
Technical Issues
Clear your browser cache and cookies, then reload the page. Try a different browser or device. Switch from mobile data to Wi-Fi, or try using a VPN. If the problem persists, let our support team know.
fb11's mobile-friendly website works directly in any smartphone browser. If a dedicated app is available, it can be downloaded from the site's homepage. Contact our support team for the latest information.
All bet records are stored on fb11's servers. Once your connection is restored, log in and your bets and balance will be intact. If you notice any discrepancy, check your transaction history and contact support.
Support
Still need help? We're here
Live Chat
Our support agents are available 24/7 via Live Chat, with an average response time of 2 minutes.
Start Chat
Email Support
For complex issues, email us at support@fb11.ws. You'll receive a detailed response within 24 hours.
support@fb11.ws