How We Protect Your Privacy
Fb11 is an internationally licensed online Sports Betting and gaming platform. When you use our services, you provide certain personal information. This Privacy Policy clearly explains how that information is collected, used, stored, and protected.
By creating an account on fb11 or using our website, you are considered to have accepted this Privacy Policy. We believe every user has the right to be informed — which is why this policy is written in plain language, with no ambiguity.
Protecting your personal data is not just a legal obligation for fb11 — it is a core principle of how we do business. For as long as you use fb11, keeping your information safe is our responsibility.
Fb11 only collects information that is genuinely necessary to operate our services. We never ask for excessive or unnecessary data.
| Data Type | Source | Purpose |
|---|---|---|
| Name, mobile number, email | Registration Form | Account Creation & Communication |
| Date of Birth | Registration Form | Age Verification (18+) |
| National ID / Passport | KYC Verification | Identity Verification |
| Payment Details (bKash/Nagad number) | Deposit/Withdrawal | Financial Transaction Management |
| IP address, browser information | Automatically | Security & Fraud Prevention |
| Betting History & Transaction Logs | While Using the Platform | Account Management & Dispute Resolution |
| Cookies & Usage Data | Website Browsing | Experience Improvement & Analytics |
Fb11 uses your personal data only for specific, legitimate, and necessary purposes. We never use your information beyond what has been explicitly authorized.
- Creating, managing, and keeping your account secure.
- Processing deposits, withdrawals, and betting transactions.
- Verifying your identity through KYC checks.
- Keeping you informed about promotions, bonuses, and offers (with your consent).
- Preventing fraud, money laundering, and unauthorized access.
- To fulfil legal obligations and respond to regulatory requirements.
- Improving platform quality and overall user experience.
- To provide customer support and resolve complaints.
- Promoting responsible gaming and supporting users facing gambling-related issues.
Fb11 never sells your data to advertising companies or third parties. Your information is used solely for your benefit.
Fb11's website uses cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.
- Essential Cookies: Essential for login sessions and security. Without them, the website will not function properly.
- Performance Cookies: Used to analyze how long users spend on each page. This data helps us improve our services.
- Functionality Cookies: Remembers your preferred language and settings so you don't have to reconfigure them each time.
- Analytics Cookies: Used to understand overall user behavior, but does not identify individuals personally.
You can delete or block cookies from your browser settings at any time. However, disabling essential cookies may cause certain features to stop working.
Fb11 does not sell your personal data to any third party. However, limited information may be shared in specific circumstances necessary for the operation of our services.
- Payment Processors: Minimal data is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
- KYC Verification Services: Necessary information is shared with recognised verification agencies to confirm your identity.
- Law Enforcement Agencies: We may be required to disclose information to comply with legal obligations under court orders or government directives.
- Fraud Prevention Services: Limited data may be shared with cybersecurity and anti-fraud partners.
- Affiliate Companies: Data may be shared with fb11's own group companies for account management purposes.
Before sharing data with any third party, their privacy policy is reviewed. fb11 ensures that all partners follow the same standard of data protection.
Fb11 has adopted internationally recognized technical and administrative measures to protect your data. Our security framework is regularly updated and audited.
- 256-bit SSL/TLS encryption — active on all data transmissions.
- Sensitive data is stored in the database using AES-256 encryption.
- Two-Factor Authentication (2FA) to protect your account.
- 24/7 security monitoring and detection of unusual activity.
- Regular penetration testing and security audits.
- Strict data handling training and policies for all staff.
- Firewall, DDoS protection, and intrusion detection systems.
- In the event of a data breach, users will be notified within 72 hours.
As a registered user of fb11, you have full rights over your personal data. We respect these rights and act on them promptly.
- Right to Know: To find out what information we hold about you, submit a request and we will respond within 30 days.
- Right to Rectification: You can request corrections if any of your information is inaccurate.
- Right to Erasure: Unless required by law, you may request deletion of your data after your account is closed.
- Right to Portability: You can request your data in a portable format (CSV/PDF).
- Right to Restrict Processing: You can request that we stop using your data for specific purposes.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
To exercise these rights, email us at support@fb11.ws or reach out via live chat. We aim to respond within 7 business days.
Fb11 does not retain your data longer than necessary. A specific retention period is defined for each type of information.
| Data Type | Retention Period |
|---|---|
| Account Details (name, email, etc.) | 5 years after account closure |
| KYC & Identity Verification Information | Up to 7 years where legally required |
| Financial Transaction Logs | 7 years (for tax & regulatory requirements) |
| Betting History | 3 years after account closure |
| Customer Support Conversations | 2 Years |
| Cookies & Session Data | 30 days to 1 year (depending on cookie type) |
Once the retention period ends, data is securely and permanently deleted. Some data may need to be kept longer due to legal obligations — you will be informed if that is the case.
Fb11 strictly does not provide services to anyone under the age of 18. Our platform is intended for adults only.
- Age verification is mandatory at the time of registration.
- Any account found to belong to a user under 18 will be closed immediately.
- We do not collect any data from minors.
- Any identified data is deleted immediately upon detection.
If you suspect that a minor has registered on fb11, please contact us at support@fb11.ws. We will take prompt action.
Fb11 reserves the right to update this Privacy Policy, in part or in full, at any time. Changes may be made to improve our services, comply with legal requirements, or reflect technological advancements.
- For major changes, we will notify you at your registered email address at least 7 days in advance.
- Minor or technical changes may take effect without prior notice.
- Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may close your account and any remaining balance will be refunded.
- The date of the most recent update will always be displayed at the top of this page.
If you have any questions, requests, or complaints regarding this Privacy Policy, fb11's Data Protection Team is always here to help.
- Email: support@fb11.ws — we typically respond within 24 hours.
- Live Chat: Log in to the fb11 platform to access direct chat support.
- A full response to any data request will be provided within 30 days of submission.
- An initial response to any complaint is guaranteed within 72 hours of submission.
- Complex issues are resolved within a maximum of 14 business days.