Fb11 Terms & Conditions — Please read carefully before use

By using the fb11 website, mobile version, or any of its services, you are considered to have fully agreed to these terms and conditions. These terms constitute a legally binding agreement between fb11 and its users. Please read everything carefully before using the platform.

Fb11 is an internationally licensed online Sports Betting and gaming platform. We believe every user has the right to clearly understand the nature of the service they're participating in. That's why these terms and conditions are written in full Bengali — so there's no ambiguity.

These terms are also available in English; however, the Bengali version is considered the primary reference for users in Bangladesh. In the event of any conflict, the Bengali version will take precedence.

The following eligibility criteria must be met to open an account with fb11. fb11 reserves the right to close any account at any time if these requirements are not satisfied.

• You must be 18 years of age or older — no exceptions.
• Each person may register only one account. Multiple accounts are strictly prohibited.
• The name, mobile number, and ID provided at registration must be entirely truthful and your own.
• A copy of your National ID (NID) or passport may be requested for account verification.
• Accounts are for personal use only — use for commercial purposes is strictly prohibited.
• Keeping your password confidential is your responsibility. fb11 is not liable for any unauthorized access to your account by another person.
• Fb11 may hold withdrawals until the KYC (Know Your Customer) process is completed.

It's important to know these rules before placing a bet on fb11. Betting correctly means you'll receive your winnings without any complications.

• Once a bet is confirmed, it cannot be changed or cancelled — so review everything carefully before placing your bet.
• The minimum stake per bet is ৳10, and the maximum is determined by the market and event.
• Odds are subject to change at any time. The odds at the moment a bet is confirmed are final.
• If a match or event is cancelled, fb11 will refund the bet amount.
• Fb11 reserves the right to void any bet placed at incorrect odds due to a technical error.
• Coordinated betting across multiple accounts on the same match (syndicate betting) is strictly prohibited.
• In live betting, any bet already confirmed at the time of a disconnection will remain valid.
• In the event of any dispute over results, fb11's decision shall be considered final.

Fb11's betting markets cover cricket, football, kabaddi, tennis, basketball, and e-sports. Detailed rules for each sport are available in their respective sections.

Financial transactions on fb11 are simple, fast, and secure. You can deposit instantly via bKash, Nagad, and Rocket, and receive your winnings through quick withdrawals.

• The minimum deposit amount is ৳200. There is no set maximum deposit limit.
• Deposits are usually credited to your account instantly. If there's a delay, please contact support.
• The minimum withdrawal amount is ৳500. The maximum is ৳5,00,000 per day.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification is mandatory for withdrawals — payments will be held until this is completed.
• Try to withdraw using the same payment method you used to deposit — using a different method may require additional verification.
• To prevent money laundering, fb11 monitors suspicious transactions and investigates when necessary.
• Depositing using a credit card or a third-party account is not permitted.

Fb11's bonus and promotion offers are designed to provide real value to our users. However, each bonus comes with its own terms, and failure to comply may result in the bonus being forfeited.

• The welcome bonus is available to new members only and can be claimed once — it cannot be obtained by re-registering.
• A wagering requirement must be met before bonus funds can be withdrawn.
• The wagering requirement must generally be completed within 30 days of receiving the bonus.
• Winnings from bets placed with bonus funds can be withdrawn directly as cash.
• Multiple bonus offers cannot be used simultaneously unless explicitly stated.
• Fb11 reserves the right to modify or cancel any promotion — notice will be given if changes are made.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be voided.

Full terms and conditions for each promotion Latest Promotions page. It is advisable to read those terms before claiming any offer.

The following activities are strictly prohibited to maintain the security and integrity of fb11. Violations will result in permanent account closure and all balances may be forfeited.

• Opening multiple accounts under the same person's name (multi-accounting).
• Registering using a fake identity or someone else's ID documents.
• Placing artificial bets or participating in match-fixing to obtain bonuses.
• Placing bets using automated bots, scripts, or software.
• Placing bets by manipulating match results or using insider information.
• Attempting to hack fb11's systems or exploit vulnerabilities for unfair advantage.
• Using a third party's account or payment method to conduct transactions.
• Gaining unauthorized access to another user's account.

Fb11 reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• If evidence of a terms and conditions violation is found.
• If false or inaccurate information is submitted during KYC verification.
• If an account has been inactive for an extended period (12 months or more).
• When a self-exclusion is activated at the user's own request.
• Upon a legal directive from the relevant authorities.

Any valid balance will be returned if your account is closed. However, in cases of rule violations, fb11 reserves the right to forfeit funds. You can also contact support at any time to close your account yourself.

Fb11 believes betting is a form of entertainment, not a solution to financial problems. We genuinely care about the well-being of every member and encourage responsible play.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Bet Limit: You can cap the maximum amount you bet within a given time period.
• Cooling-Off Period: Take a break from betting for anywhere between 24 hours and 30 days.
• Self-Exclusion: Accounts can be closed for a set period ranging from 6 months to permanently.
• Reality Check: Receive periodic reminders of how long you've been playing.

Problem gambling is a mental health concern. If you need help, please reach out to a professional counselor. For more information, visit our Responsible Gaming Page page.

Fb11 is always working to maintain the quality of its services. However, there are circumstances where fb11's liability is limited, and users should be aware of these.

• Fb11 is not responsible for lost bets due to internet disconnection, power outages, or device issues.
• Fb11 will not provide compensation if services are disrupted due to natural disasters, cyberattacks, or government directives.
• Fb11 is not responsible for errors in third-party data or statistics.
• Fb11 is not liable if account credentials are compromised due to the user's own negligence.

In the event of any technical error or unusual circumstance, fb11 will conduct a proper investigation and make a fair decision. User complaints are aimed to be resolved within 72 hours.

Fb11 reserves the right to partially or fully amend these Terms & Conditions at any time. The following process will be followed when changes are made.

• For major changes, notice will be sent to your registered email at least 7 days in advance.
• Minor or technical changes may take effect without prior notice.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and any valid balance will be returned.
• The date of the latest update on this page will always be displayed.

It is good practice to review this page regularly. If you have any questions about changes, our support team is always ready to help.

If you have any questions or complaints regarding these terms and conditions, fb11's support team is always here to help.

• Email: support@fb11.ws — responses are typically provided within 24 hours.
• Live Chat: Direct chat support is available on the platform.
• An initial response will be provided within 72 hours of submitting a complaint.
• Complex matters are aimed to be resolved within a maximum of 14 business days.
• If you are not satisfied with fb11's decision, you have the right to pursue the appropriate legal channels.